Our Service Guarantee
 

We make every attempt to ensure that you are satisfied with your experience at Brockway Hair Design . In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

 

Refunds

 

All services are non-refundable. However, we will be more than happy to schedule a corrective service free of charge, if we determine it is needed.

 

The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date.
NO EXCEPTIONS!

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Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

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Right to Refuse Service

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Brockway Hair Design reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our team.

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Return Policy

 

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.

 

24 Hour Cancellation Policy

We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the reservation.

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This allows us ample time to fill the reservation should you need to cancel/reschedule your service.

Appointments that are cancelled or amended less than 24 hours prior to the start of your service, will result in a charge of 50% of the cost of service(s) you are reserved for. The fee will be charged to your account.

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No Show

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In order to respect the time of our Artists', if an appointment is no showed you will be subject to a no show fee. No show reservations will be charged 100% of the total amount due for services, and you can possibly be serviced in the future on a walk-in only basis.

 

Please be advised if you NO Show on a

Re-Do Reservation we will not be able to schedule a new reservation free of charge.
 

Late

Please be courteous to your Artist and the studio's other guests.

If you are more than 15 minutes late for your reservation we may have to reschedule your appointment and assess a fee for 100% of the cost of services that you were scheduled for.

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Children

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 All children under the age of 12 must be accompanied by an adult while the consultation is performed. If a Child under the age of 12 is receiving a service, consent from either a parent or guardian must be given prior to the service being performed.
 

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Head Lice

 

It is against Brockway Hair Design's Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

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Methods of payment

 

Brockway Hair Design accepts Visa, Master Card, Discover, American Express , Apple Pay and Cash

 

Gift Certificate Policy

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• Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.

• Copies of gift certificates are not acceptable.

• Please call Brockway concerning lost gift certificates.

• All gift certificates are non-refundable.

• Gift certificates are not redeemable for cash.

• Gift certificates are valid at Brockway only for all products and services available.

 

Privacy

 

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.